8. FOLLOW THROUGH - Plans for this to take months to accomplish, and that's after several months of preparation. Changing a city ordinance is not easy or quick. Be persistent. If they think you will give up, they'll stall and try to avoid the issue. Make sure they understand you are serious and determined, but remain polite, professional and factual at all costs.
9. BE RESPECTFUL AND COURTEOUS - No matter how it might seem, you will likely get more accomplished quickly if you keep your cool during the entire process. When dealing with public servants and elected officials, remember that the these people are trying to do their job and represent their constituents. If you need to vent, call a friend - blowing up at the mayor during a hearing might not be the best course of action.
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